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Shipping FAQ |
1. Delivery Confirmation (and in
some cases Signature Confirmation) with online tracking is used on most
shipments as a protection for both of us. If you claim to have never
received the shipment but the official Confirmation tracking shows that it
was delivered, we are no longer responsible for the package. This is just
normal policy for companies doing mail order business.
2.
On breakable items and also on all international packages, we include insurance in the
shipping price. On all other items, it is available for an additional
charge upon request. Very few of our packages are ever lost or damaged, so
we leave it as an extra option to help keep your shipping costs down.
3. If you own a business and have a
shipping account (for example with UPS), please do not give us your
account number and ask us to ship through your account so you don't have
to pay our shipping charges. Please respect our Terms Of Service just as
you would if ordering from any other online store.
4. If you live outside the USA, you need
to read our International Sales Policy page
before making a purchase.
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